Dealing with remote users and troubleshooting — WhatIP.org
I deal with alot of troubleshooting in my life, and one of the things I have to do is talk to end users who are having problems hitting the site.
I need them to tell me their IP address… which is a near impossibility for most people… so I’ve been using WhatIP.org to get that information.
I generally tell them to hit whatip.org in a browser and then send me the output of the site… it makes my life easier because then I can search thru error logs or access logs and determine what they’re doing, or do a traceroute and see if the bandwidth is having issues.